Comments on: BigCommerce

By: James

James — Mon, 07 Jan 2013 07:18:36 +0000

Just started (opened) on my 2 bigcommerce stores, and i have had very good Customer service so far. The actual store admin is relatively easy to work with. So far… very happy with BC.

By: EdEs

EdEs — Fri, 28 Dec 2012 21:03:22 +0000

My experience with BC has been fairly negative mostly in the area of support. I spent a great deal of time putting together a store and never even got to launch! They could not resolve issues and oneI customer service rep would contradict another as it turned out they were all wrong!
Recently I have been getting a lot of emails from big commerce telling how theyve improved and was thinking of giving them another try. Until I read all the above posts. the question is who? Why not one of the majors? I ruled google out because they are beyond arrogant, more like aloof, indifferent id say. So I’ve been thinking of trying yahoo. I have spoken and emailed theirsupport and at least they appear to care. Any thoughtsof on them? We sell strictly b2b so have no need for amazon or ebay. Thanks, ES

By: Kirk

Kirk — Thu, 27 Dec 2012 17:34:33 +0000

Interesting reads by everyone. We are getting ready to launch in January and the online experience is our final component. After reading the experiences of many people here I am now “questioning” the choosing of BigCommerce. I have done some pretty extensive research, from a technical perspective, but it’s nice to see real world comments. If not BigCommerce, who then?

My primary needs are CSC, back end development power and as complete control of the overall experience as possible. I have the development wherewithal to go custom but would rather not do that considering the CSC component…that can get dicey and it’s just me on the technical end…and I’m too busy with the entire enchilada and really can’t afford to hire a developer at this point. We do not have a ton of products so size is and never will be an issue. But presentation, ease of use and stability are key. Interfacing with eBay and Amazon is an absolute must have. Thoughts?? Thanks in advance folks!

By: Janssen

Janssen — Tue, 25 Dec 2012 15:21:17 +0000

I have used Interspire for a few years, was pretty cool, but suddenly they pulled the plug and no longer develop and support the platform. I was angry, because I have paid huge amounts of money for all eight stores we run…
So we decided to switch to CS Cart last summer.
Wish I had not done that, because the trouble we have been through…
Now focussing on Big Commerce (as a follow up of Interspire), but there a still a few problems wich prevent me from switching at this moment.
The sale-support is great, trail period was 15 days and everything worked well, but now I am unable to test any further, so I will have to sign up for a new teststore.
As I hear it, I might just as well looking for something else instead.

By: Lim

Lim — Mon, 17 Dec 2012 03:24:21 +0000

I was going to trial BC. Email them with some queries but never go a reply. Since there is no pre sales service, you know what to expect when you sign up. I called up Australia Post’s My Shop In A Box, delightful and knowledgeable. Give it a go 1300 798 939

By: chris

chris — Sat, 08 Dec 2012 16:52:39 +0000

The big commerce software/system is really pretty decent considering its a template based system. How ever the technical support is a JOKE, call them with an issue other than logging in or paying them and they can’t or wont help you, and if you are thinking about transferring a domain, forget about it. You will be waiting until next summer for them to finalize the transfer.

By: Sonny

Sonny — Sat, 24 Nov 2012 15:39:29 +0000

Nearly 2 years into BigCommerce. Reality is Big Commerce has its limitations but for the most part is a very cost effective way to launch an ecommerce site. We are still seeking a custom platform for our products and with multiple options available with our products, Big Commerce is a mediocre platform at best. If your products have extensive measurements or details associated with them you may want to look into something else. You will also need a custom design company to build your site unless you have coding experience and this takes $$$$$ and time.
Andrew- Do you have a platform that will allow you to customize products that have multiple “rules” associated with.

By: PaulJ

PaulJ — Thu, 15 Nov 2012 17:55:44 +0000

Amazon WebStore anyone?

By: Florence Thornton

Florence Thornton — Wed, 14 Nov 2012 13:59:21 +0000

I am starting a small retail business and trying to figure out the best ecommerce with the most features and best pricing. BigCommerce does not seem to have a complete pricing (what each item cost). Does anyone have a full package and a cost analysis?

By: Chris

Chris — Mon, 12 Nov 2012 14:54:46 +0000

Volusion. Imagine investinf time, money and effort into your stored images only to have them hijacked by the cart you are already paying for. Lots of bigcommerce sites have lost ranking.